Refund & Return Policy

At Garage Heritage, we want you to be satisfied with your purchase. As many of our automotive products are made to order or customized based on the vehicle information and options selected by the customer, different return conditions apply to standard and custom-made products.

30-Day Return Policy

Standard, non-customized products may be returned within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition

• Free from damage, stains, or signs of installation or use

• Returned in its original packaging where possible

• Accompanied by proof of purchase

To request a return, please contact us at info@garageheritage.co.uk before sending any item back.

Returns sent without prior authorization may not be accepted.

Custom & Made-to-Order Products

Products manufactured or customized specifically for your vehicle are considered custom-made or made-to-order products.

This may include products manufactured according to your vehicle's make, model, year, body style, dimensions, selected logo, colour, stitching, text, or other customization options.

Because these products are produced specifically for your order, they cannot normally be returned or exchanged due to a change of mind, incorrect vehicle information provided by the customer, or an incorrectly selected customization option.

This does not affect your rights if the product arrives damaged, defective, or is manufactured incorrectly compared with the information provided in your order.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged during delivery, defective, or different from what you ordered, contact us as soon as possible at info@garageheritage.co.uk.

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

We will review the issue and, where appropriate, arrange a replacement, correction, or refund.

If we made an error in manufacturing your product, we will work with you to resolve the issue at no additional cost.

Incorrect Vehicle Information

Customers are responsible for providing accurate vehicle information when placing an order, including the correct make, model, year, body style, and any other requested specifications.

We cannot accept returns or provide free replacements for custom-made products that were manufactured correctly according to incorrect information supplied by the customer.

If you notice an error after placing your order, please contact us immediately. If production has not yet started, we will do our best to update your order.

Exchanges

For standard, non-customized products, please contact us if you would like to request an exchange.

Custom-made products cannot normally be exchanged unless the item is defective, damaged, or was manufactured incorrectly by us.

Return Shipping

For eligible standard returns, customers are responsible for return shipping costs unless the item was damaged, defective, incorrect, or the result of an error by Garage Heritage.

Please contact us before returning an item so we can provide the appropriate return instructions and return address.

Do not send returns to the business address shown on our website unless our customer support team specifically instructs you to do so.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome.

If the refund is approved, it will be issued to your original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Original shipping charges, where applicable, are non-refundable unless the return is due to an error by Garage Heritage or the product was damaged, defective, or incorrect.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@garageheritage.co.uk.

Because many of our products are made to order, cancellation may not be possible once production has started.

If production has not yet started, we will do our best to accommodate your cancellation request.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Where applicable law provides you with additional rights or remedies, those rights will continue to apply.

Contact Us

If you have any questions about a return, refund, exchange, or cancellation, please contact us:

Garage Heritage
Operated by COVERKING LLC
8 The Green, Suite A
Dover, Delaware 19901
United States

Email: info@garageheritage.co.uk
Customer Support: Monday–Friday, 9:00 AM–5:00 PM GMT